on its way the same day.
Free shipping on all UK orders over £40. We fulfill same day on most weekdays and Saturdays, and your cap arrives in 2 to 5 working days, tracked the whole way.
from our shelf to your head.
Order any day of the week. Orders placed Saturday night or Sunday ship out Monday.
We fulfill same day on most weekdays and Saturdays, excluding holidays, from our UK warehouse.
Expect delivery within 2 to 5 working days. Your tracking number lands in your inbox the moment it ships, so you can follow it door to door.
Unbox it and tuck it in the freezer. It's flare-ready in 2 to 4 hours, and always ready after that.
good to know.
If your cap shows up damaged, broken, disfigured, or melted, contact us with a photo and we'll make it right with a full refund or replacement.
Email us before your order leaves our fulfillment centre and we'll cancel it, no questions asked. Once it's dispatched, the 60-day guarantee has you covered instead.
Check your letterbox and around your door first, then contact the carrier with your tracking number for the delivery details. Soothefy isn't responsible for packages lost or stolen after the carrier confirms delivery, but write to us anyway and we'll help you chase it.
During peak order volume, deliveries can run a little behind. Items that arrive significantly later than expected may qualify for a partial refund, unless we gave notice of the delay and offered a cancellation option.
We accept international orders, but it's your responsibility to confirm legality in your jurisdiction before ordering, and we can't refund shipments seized at customs.
A real person reads every message and replies within 24 hours. If anything about your delivery feels off, just ask.